FAQ
Is it safe to send my payment details using your order form?
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Do you post all over the world?
Yes – we have customers all over the globe!
What postage method do you use?
UK Delivery
We use the Royal Mail for all deliveries, either by Recorded (for lower value items), or Special Delivery which gives insurance up to £2500.
Overseas
We use a range of Royal Mail Services including International Signed For Service, Parcel Force (for very heavy, large parcels) and Datapost (for very high value).
How much will my postage & packing cost?
Please note that from October, 2011, there will be a slight increase in postal charges (our first increase in 2 years!).
Typically, our charges for a single small item are as follows:
a) £4 for a U.K. Recorded item
b) £8 for U.K. Special Delivery
c) £11 for European Signed For
d) £13 For Rest Of World Signed For
For larger items or multiple purchases – these are calculated per parcel. Please contact us if you wish to know your total before ordering.
When will I receive my model?
Typically, we post twice weekly on Mondays and Thursdays, although we can arrange for delivery on particular days at your special request.
How do you pack to ensure safe transit of fragile and valuable items?
We pride ourselves on packing extremely carefully – we want your model/models to arrive in the condition they left us! We use acid-free tissue, bubble wrap, polystyrene chips, and strong boxes! Where appropriate, models are packed separately to their individual boxes (aerials, figures, windscreens, cellophane-fronted boxes all necessitate being packed separately, as standard).
14 years of mail-order experience ensures safe transit of your purchases!
I have noticed that some items are marked as ‘Reserved’. What does this mean?
This is a service we offer customers. We appreciate that there are circumstances where reserving models can be helpful to our customers, and we are happy to comply.
A typical situation is:
Some customers purchase every month – they put models away for the following month each time. These are customers who spend substantial amounts each month so it helps them to budget. They simply send us an email to let us know which items they would like the following month and we mark them as reserved.
For large purchases, some customers prefer to pay over two or three months, the model is marked as reserved until the payment is complete.
How do I reserve a model?
Please contact us to discuss. A deposit of 10% is required from new customers.
